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Marantec Garage Door Opener Trouble Shooting

Foothill Overhead Door has porvide some basic Marantec garage door opener trouble shooting for those that seek a little help before calling the manufacture or a local garage door repair service company. This troubleshooting guide is for Marantec M-Line garage door openers only. These differ from the Marantec M-Line e garage door openers. Marantec's latest Synergy 300 Series and Synergy 200 Operators are also not discussed here. Remember Safety First.





    HAVING A PROBLEM ?
Opener does not operate from either wall control or transmitter:
  • Door opener have electric power? Plug a lamp into electric outlet to see if lamp turns on. If not, check fuse box or circuit breaker (some outlets are controlled by wall switch).
  • Have you disengaged all locks on door? If not, do so.
  • Has snow or ice built up under door? Door may be frozen to ground. remove any restrictions.
  • The garage door spring may be broken. Have it replaced by a professional garage door technician.
Opener operates from transmitter but not from wall control:
  • Are wiring connections correct? Check wall control wiring. Refer to page 14 and 15 in your owners manual.
  • Is wall control door's Pushbutton lit? If not, disconnect low voltage wires to wall control and momentarily touch them together. If opener runs, replace wall control. If openers does not run, check wiring connections at opener, and check wire for shorts or breaks under staples.
Opener operates from wall control but not from transmitter:
  • Is the wall control button light flashing? If so, your opener is in the vacation/lock mode. Turn off vacation/lock mode. Refer to Wall Control Panel on page 23 in your owners manual.
  • Does the transmitter indicator light glow when the transmitter button is pressed? If not, replace battery. Refer to Battery Replacement on page 22 in your owners manual.
  • Has the opener learned the code of the transmitter? Repeat transmitter programming steps. Refer to Transmitter Coding on page 19 in your owners manual.
  • Have all transmitters been set with the same code? Repeat code learning procedure for all remote devices. Refer to Multiple Transmitters on page 22 in your owners manual.
  • Is the photo eye obstructed? If so, door will only close while wall control door Pushbutton is pressed and held. Refer to Align and test Photo Eyes on page 20 in your owners manual.
Opener does not work from Homelink ®:
  • Has the Homelink ® transceiver learned the code of the transmitter? Repeat programming steps. Refer to the Homelink ® section of your vehicle owner's manual.
Door does not open completely:
  • Does the door lift easy by hand? If not, springs might need to be checked. Call for professional garage door service.
  • Is something obstructing the door? Remove obstructions only after ensuring door area is free of persons, pets, and any other objects.
  • If door has been working properly but now doesn't open all the way, increase the up force and/or reset the open travel limit as described on page 19. REPEAT TEST SAFETY REVERSAL as described on page 20 after adjustment is complete.
Door does not close completely:
  • Is something obstructing the door, or the path of the safety sensors? Remove obstructions only after ensuring door area is free of persons, pets, and any other objects.
  • If door has been working properly but now doesn't close all the way, increase the down force and/or reset the close travel limit as described on page 19. REPEAT TEST SAFETY REVERSAL as described on page 20 after adjustment is complete.
Door opens but will not close at all:
  • Check the photo eyes for proper connection and alignment as described on page 20.
  • Increase force in the down direction. REPEAT TEST SAFETY REVERSAL as described on page 20 after adjustment is complete.
Door reverses for no apparent reason:
  • Is something obstructing the door? Pull emergency release knob and open door manually. If it is unbalanced or broken, call for professional garage door service.
  • Clear ice or snow from garage floor area where garage door closes.
  • Review and increase force adjustment setting for down travel as described on page 19.
  • If door reverses from fully closed position, decrease down travel limit as described on page 19.
  • REPEAT TEST SAFETY REVERSAL as described on page 20 after adjustment is complete.
Opener light does not turn on:
  • Replace light bulb(s)--maximum 60 watts each. Use a garage door opener light bulb if regular bulbs burnout prematurely. Refer the page 16.
Opener light does not turn off:
  • Is the wall control Light Feature on? Press Light Button to turn off. Refer the page 23.
Opener strains or maximum force is needed to operate door:
  • Door may be out of balance or springs broken. Close the door and use emergency release knob to disconnect trolley. Open and close door manually. A properly balanced door will hold itself about halfway open while being supported entirely by it's spring(s). If it does not, disconnect the opener and call for professional garage door service. DO NOT increase the force to the opener, to compensate for an unbalanced or damaged door.
Opener does not move door at all:
  • Door may be locked with a manual door lock. Remove any manual door locks
  • Springs are broken or door is out of balance. (See "Situation" immediately preceding this one).
Opener won't work due to power failure:
  • Use the emergency release knob to disconnect trolley. Door can be opened and closed manually. When power is restored, reconnect trolley and resume automatic operation of door. Refer to "Check Emergency Release" on page 23.


TROUBLESHOOTING CONTINUED: THIS SECTION IS ACTUALLY INTENDED FOR PROFESSIONAL INSTALLERS
The following information is actually intended for use by professional installers and service persons. When LED #6 is flashing during normal operation, more information can be found about the status of the GDO by pressing and releasing the "P" button once. This will display certain LEDs which will help diagnose the fault.
LED DISPLAY AFTER PRESSING "P" CODE PROBLEM SOLUTION

7

  • Adjustments setting interrupted before completion.

  • Door can be operated normally. Recheck adjustments. If adjustment settings were not completed. Refer to page 19


9

  • Possible defective RPM sensor.

  • Replace RPM Sensor.


10

  • Force required to move door exceeded set force level.

  • Check door for obstructions, proper manual operation, proper balance, or broken springs. Clear obstructions or have door serviced.
  • If door is OK, increase force setting. REPEAT THE "SAFETY REVERSAL TEST" (page20) AFTER ADJUSTMENT IS COMPLETE.


11

  • Opener exceeded maximum run time limit (30 seconds).

  • Make sure rail is connected to opener head and belt or chain is moving.
  • Possible defective reference switch.


15

  • Photo eye not connected properly.
  • Photo eyes not aligned.
  • Photo eye became obstructed during downward door travel.

  • Check photo eye wiring and connections. Refer to page 15.
  • Remove obstruction from path of door, or realign photo eyes. Refer to page 20.
  • Possible defective photo eyes.


16

  • Force watchdog circuit found error.

  • Readjust force and run opener up and down twice. REPEAT THE "SAFETY REVERSAL TEST" (page20) AFTER ADJUSTMENT IS COMPLETE.


27

  • Power limit sensitivity exceeded.

  • Check door for obstructions, proper manual operation, proper balance, or broken springs. Clear obstructions or have door serviced if needed.


28

  • Self learned force limit exceeded.

  • Check door for obstructions, proper manual operation, proper balance, or broken springs. Clear obstructions or have door serviced if needed.


36

  • Internal control error.

  • Have opener serviced.
  • Possible bad control board.


FOOTHILL Overhead Door is part of the Troy A. Fike Enterprises network.